Posts

ITIL Incident Management: An Introduction

Image
  ITIL 4 Incident Management › Incident management is the practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible. Let’s take a look at this practice within ITIL v3. (This article is part of our  ITIL v3 Guide . Use the right-hand menu to navigate.) ITIL ®  incident management 101 Incident management is typically closely aligned with the  service desk , which is the  single point of contact  for all users communicating with IT. When a service is disrupted or fails to deliver the promised performance during normal service hours, it is essential to restore the service to normal operation as quickly as possible. Any condition that has the potential to result in a breach or degradation of service ought to trigger a response that prevents the actual disruption from occurring. These are the objectives of incident management. Download Now: ITIL 4 Best Practice e-Books   These all-new for 2020 ITIL e-books highlight important element
Post a Comment
Read more

Management Interview Questions

  Top 10 Management Interview Questions and Answers Here are 10 example management interview questions (and answers) for you to practice with: 1. Describe your management style Example answer:    I trust my team.  I start out every project by making sure that I give clear directions and outline our overall goals, but I make a real effort not to micromanage.  I prefer to remain hands-off when it comes to individual tasks, but at the same time, I’m always available for help, guidance and assistance when needed.  I like to know what’s going on with regular informal check-ins, but I try not to make people feel like I’m breathing down their necks or forcing everyone to sacrifice valuable work time in order to hold unnecessary team meetings.  I was on a large software project a few years ago that had five people each working on a separate piece of code that would eventually get put together into one large program.  Rather than have people start and stop work to participate in group sessions,
Post a Comment
Read more